KT Tickets Privacy Policy

KX TICKETS LTD takes the privacy and security of the personal information you share with us very seriously. This privacy policy outlines the care with which we treat such information.

By submitting personal information via the web checkout, visitors to KX TICKETS LTD expressly consent to the use of such information as described in this policy.

The information we collect

We will be able to collect and store information, including the following; name, address, telephone number, e-mail address, subscription requests, post code. Where purchases are made via our web site, we will also store details of the products purchased by customers.

You may be asked for further information if we run surveys, competitions, prize draws or other promotional activities. If this is the case, this privacy policy will apply to the personal information you provide. Please check for any specific terms that apply each time you participate in these activities.

We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or the Postal Address File, or is derived from market research such as consumer panel surveys.

The People who have access to this information

The information will be accessed by our own staff. We may share your information with third parties for marketing purposes subject to any preferences that you express. We may need to share your information with our service providers, associated companies and agents for the purposes set out in this privacy policy, and we may need to disclose your information in order to comply with a legal or regulatory obligation. In the event of a sale or acquisition of some or all of our business or assets, customer information may be one of the assets transferred. You consent to us transferring your information overseas for the purposes set out in this policy.

How we use this information

We will use the information to deal with your requests and orders, for customer service purposes, or for our own marketing. We may also share the information with third parties for their marketing purposes, subject to any preferences that you express. We and our nominated marketing agents will use the information we collect to track and monitor the usage of our ticketing web site, the response to advertisements carried on our sites, and to help us understand the patterns of site visitors. This will help us operate the sites more effectively and assist us in business processes such as accounting, marketing and record keeping.

Direct Marketing

When you first register you can decide whether your contact information may be used by us and selected third parties for direct marketing purposes. Depending on your selection, KX TICKETS LTD, our associated companies and/or other third parties may contact you by e-mail or post, telephone or SMS with information or offers regarding their goods and services such as discounts, exclusive offers or special event information.

If you opt-in, KX TICKETS LTD will send you Emails with information about upcoming shows and events. If you purchase a ticket for an event and provide an email address, you will receive e-mail updates about the event you are attending, promotions and other useful information about your visit with us. You may also receive an email from us after the event asking you about your experience. You will be given an opportunity to unsubscribe in every marketing e-mail we send you.

Cyber security and compliance

We are strongly committed to protecting the privacy of your personal data as well as to complying with the Data Protection Act 1998 as well as complying with General Data Protection Regulations. We use appropriate standards of technology and operational security to protect personal information, including a Secure Server, network firewall connection and Secure Socket Layer (SSL) protocol to encrypt your credit or debit card details as they are transmitted over the Internet. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

No data transmission over the internet can be guaranteed to be totally secure. We will use all reasonable efforts to safeguard the confidentiality of your personal information, and we shall have any liability for disclosure of data due to errors in transmission or fraudulent or other illegal acts of a third party, such as ‘hacking’. Any transmission of personal information on or through the use of our sites is at your own risk.

Accessing your own personal information

You may contact us to request access to the personal information we collect and maintain in our database.You can also access and amend your own personal information by logging in to your account at www.kxtickets.com

Removing your own personal information

There is an unsubscribe option on all the e-mails which are sent out to users. Once a user has unsubscribed they will no longer receive e-mail marketing communications from KX TICKETS LTD, although the personal information will continue to be stored for marketing analysis and accounting purposes. If you are an existing client, any personal information which we hold will be destroyed if we have no legitimate reason to keep this. Information may be kept for a reasonable period for purposes such as accounting, marketing analysis and record keeping.

Future changes to this policy

We reserve the right to modify or amend this privacy policy at any time and for any reason, and you should therefore review it regularly. We will notify you of any changes where we are required to do so, and details of all changes will be posted at the top of the privacy policy web page.


If you have any questions regarding this policy or your personal details or marketing preferences change, please contact us via email at [email protected]  or call 0333 320 1663.